Shipping policies and rates

Welcome to our comprehensive guide on shipping policies and rates. We aim to ensure your purchasing experience is smooth and transparent. Below, you’ll find all the information you need about how we handle shipping, including rates, delivery times, and what to expect when you place an order with us.

Shipping Rates

Domestic Shipping:

• Standard Shipping:
  • Delivery Time: 5-7 business days
  • Rate: Calculated at checkout based on weight and destination.
• Expedited Shipping:
  • Delivery Time: 2-3 business days
  • Rate: Calculated at checkout based on weight and destination, typically higher than standard shipping.
• Next-Day Shipping:
  • Delivery Time: 1 business day
  • Rate: Premium rate, calculated at checkout based on weight and destination.

International Shipping:

• Standard International Shipping:
  • Delivery Time: 10-14 business days
  • Rate: Calculated at checkout based on weight, destination, and customs regulations.
• Express International Shipping:
  • Delivery Time: 5-7 business days
  • Rate: Higher rate than standard international shipping, calculated at checkout based on weight and destination.

Shipping Policies

Order Processing:

• Processing Time: Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been processed and shipped.
• Order Changes: If you need to change your order, please contact our customer service team within 24 hours of placing your order. Once an order is processed, changes may not be possible.

Shipping Confirmation and Tracking:

• Confirmation Email: Once your order is shipped, you will receive a confirmation email with tracking information.
• Tracking Your Order: Use the tracking number provided in your confirmation email to monitor your shipment’s progress on the carrier’s website.

Delivery Times:

• Estimated Delivery: Delivery times are estimated based on the shipping method selected at checkout and the destination.
• Delays: While we strive to meet our delivery estimates, please note that unexpected delays can occur due to weather, carrier issues, or other unforeseen circumstances.

Shipping Restrictions:

• P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.
• Restricted Areas: Certain remote areas may have limited shipping options or longer delivery times. Please contact customer service if you have concerns about shipping to your location.

Customs and Duties:

• International Orders: Customers are responsible for any customs duties, taxes, or import fees that may apply to international orders. These fees are not included in our shipping rates and will be billed separately by the carrier or customs office.
• Customs Delays: International shipments may experience delays due to customs processing. Please allow additional time for delivery.

Returns and Exchanges

Return Policy:

• Eligibility: Items must be returned within 30 days of receipt in their original condition and packaging to be eligible for a refund or exchange.
• Process: To initiate a return, contact our customer service team for a return authorization and instructions.

Shipping Costs for Returns:

• Defective or Incorrect Items: If you receive a defective or incorrect item, we will cover the return shipping costs.
• Other Returns: For all other returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us.

Contact Us

If you have any questions about our shipping policies or need assistance with your order, please contact our customer service team:

We are committed to providing you with the best possible shopping experience and are here to help with any questions or concerns you may have regarding shipping.

Thank you for choosing us for your solar panel needs. We appreciate your business and look forward to serving you.