ZenIndustries solar panel warranty information

At ZenIndustries, we stand behind the quality and performance of our solar panel systems. To give you peace of mind and protect your investment, we offer a comprehensive warranty program. Below, you'll find detailed information about our warranty coverage, terms, and how to make a warranty claim.

Warranty Coverage

1. Product Warranty

• Duration: Our solar panels come with a [XX]-year product warranty, covering defects in materials and workmanship.
• Coverage: This warranty ensures that our solar panels are free from defects in materials and workmanship under normal use and service conditions.

2. Performance Warranty

• Duration: ZenIndustries guarantees the performance of our solar panels for [XX] years.
• Coverage: We ensure that the power output of our solar panels will not fall below [XX]% of the rated power output at the end of the first [XX] years and [XX]% at the end of [XX] years from the date of installation.

Warranty Terms and Conditions

• Proper Installation: The warranty is valid only if the solar panels are installed by a ZenIndustries certified installer or an authorized dealer.
• Maintenance: Regular maintenance as outlined in the product manual must be performed to keep the warranty valid.
• Environmental Conditions: The warranty covers normal environmental conditions. Damage caused by extreme weather events or natural disasters is not covered.
• Modifications: Any modifications or repairs not authorized by ZenIndustries will void the warranty.

Making a Warranty Claim

If you encounter an issue covered by our warranty, please follow these steps to file a claim:

1. Gather Documentation

• Proof of Purchase: Ensure you have your original receipt or proof of purchase.
• Product Details: Note the model and serial number of the affected solar panel(s).
• Installation Records: Provide documentation of the installation performed by a certified installer.

2. Contact ZenIndustries Support

• Email: Send an email to [e-mail] with the subject line "Warranty Claim."
• Phone: Call our customer support at [Phone Number].
• Online: Visit our support page and fill out the warranty claim form.

3. Provide Detailed Information

• Description: Provide a detailed description of the issue, including any relevant photos or videos.
• Location: Specify the location of the installation and the date it was performed.

4. Claim Review and Resolution

• Inspection: A ZenIndustries representative may contact you to schedule an inspection or request additional information.
• Resolution: If the claim is approved, ZenIndustries will repair or replace the defective solar panel(s) at no cost to you. In some cases, we may offer a prorated refund or credit towards the purchase of new panels.

Exclusions and Limitations

• Physical Damage: Damage caused by improper handling, installation, or external impacts is not covered.
• Unauthorized Repairs: Any repairs or modifications not performed or authorized by ZenIndustries will void the warranty.
• Natural Disasters: Damage due to natural disasters, such as floods, hurricanes, or earthquakes, is excluded from warranty coverage.

Additional Support

For any questions or further assistance regarding our warranty policy, please contact our customer support team:

We are dedicated to ensuring your satisfaction and the long-term performance of your solar panel system. Thank you for choosing ZenIndustries for your solar energy needs.